FAQs

How Can We Assist?

DO YOU ACCEPT RETURNS & EXCHANGES?

Absolutely! You can return the product within 30 days of purchase date or you can exchange with another product from our catalog. Please go through our detailed returns and exchange policy

HOW LONG HAVE YOU BEEN IN BUSINESS?

Dimaya Fine Jewelry has over 20 years of experience in E-Commerce. Today, we can be found on various E-Commerce marketplaces such as Amazon.com, Walmart.com and Ebay.com. We ship 1000’s of our exclusive jewelry to our loyal customers each month.

DO YOU HAVE A PHYSICAL STORE THAT I CAN VISIT?

We do not have a physical store or showroom that is open to the public. Our jewelry line is currently an online-only store. You can find all of our products and our entire catalog online. You may contact us by phone or email if you need any additional pictures/videos if you require a better view.
We love to help and want to ensure you have a great experience with us.

HOW LONG DOES IT TAKE TO SHIP AN ITEM?

We typically ship the same business day if the order is received before 2 PM Pacific Time. Please see our shipping policy.

DO YOUR JEWELRY PIECES HAVE METAL STAMP MARK?

Our products are 100% authentic and include applicable metal stamps according to FTC standards and regulations (e.g., 14k, 585, 10K, 925, etc).

Currently, all the items we sell on our store is 10k, 14k or 18k gold, platinum or sterling silver. All items are genuine and not plated.

IS MY PERSONAL INFORMATION AND CREDIT CARD INFORMATION SECURE?

All personal and credit card information is secure as your payments are protected via secure server technology and encryption. Our website uses state of the art technology with SSL HTTPS for your safety.

HOW CAN I FIND OUT MY RING SIZE?

We have 3 simple ways to determine your ring size.
You can print the attached chart to determine your ring size by clicking this link.